Privacy policy

Solrik AB (company reg. no. 559200-5077) is the controller of your personal data. If you have questions, call us on +46 73 398 78 68 or write to us using the contact form.

Go to the contact form

We process the data you give us, for example when you send a quote request, report a fault, apply for a job or are a customer:

• Name and contact details (phone, email, address)
• Apartment number and details about the property
• What you write in messages and fault reports
• Photos and files you upload
• Information in contracts, invoices and cases

• Quote requests – to reply and provide a quote. Legal basis: legitimate interest and steps prior to a contract.
• Fault reports – to fix the fault. Legal basis: performance of a contract, such as a lease or management agreement.
• Customers and contracts – to perform the contract and invoice. Legal basis: contract.
• Bookkeeping – to comply with the Swedish Bookkeeping Act. Legal basis: legal obligation.
• Job applications – to handle recruitment. Legal basis: legitimate interest.

• Quote requests that do not lead to a contract: twelve months.
• Fault reports: two years after the case is closed.
• Contracts and invoices: seven years under the Bookkeeping Act.
• Job applications: six months after the recruitment ends.

We never sell your data. We only share it when needed to carry out the work, for example with:

• tradespeople and subcontractors fixing a fault or carrying out an assignment
• the property owner or housing co-op we manage for
• providers of IT and form handling (our form provider) who process data on our behalf
• authorities when required by law

Some IT providers may process data outside the EU/EEA, for example in the USA. We then make sure the transfer is supported by the GDPR, for example through the European Commission's standard contractual clauses or because the recipient is certified under the EU–US Data Privacy Framework.

You have the right to:

• find out what data we hold about you
• have incorrect data corrected
• have data erased when it is no longer needed
• restrict or object to processing
• receive data you have provided in a machine-readable format (data portability)
• withdraw consent

Call us on +46 73 398 78 68 or write to us using the contact form to exercise your rights.

If you are unhappy with how we process your personal data, you can complain to the Swedish Authority for Privacy Protection (IMY), imy.se.

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We may update this policy. The latest version is always available here.